Free shipping on Ontario orders $500 & up!
Once your order reaches $500, free shipping will automatically be added to your order at checkout. Free shipping is via standard ground service via Canada Post. If you choose another shipping option, additional charges will apply. Orders are processed and shipped same day when placed Monday through Friday before 3PM EST.
How to Track A Shipment
You can easily track your shipment by logging into your account and viewing your orders. Start at the Home page and click on Account in the top lefthand corner.
Your Account page includes your Order History, Return Requests, Messages, Address Book, Recently Viewed Items and Account Settings. If you have a store credit, it will appear in the bottom left-hand corner. Click on the order you would like to track.
Along with your order summary, you will see your tracking number and provider listed under Shipments. Click on the tracking number or search the tracking number on the provider's website. It can take up to 24hrs for a tracking number to activate.
Approximate Delivery Times
All times are approximate and not guaranteed. Please allow extra time for rural addresses
CANADA POST
FEDEX
We allow the customer to choose their shipping time and fee. This includes FedEx Ground and FedEx One Day (if available in your region).
If you are outside of Ontario and are looking for faster delivery then we suggest choosing Fedex at the time of checkout.
FREE SHIPPING
If you qualify for free shipping your order will be sent out by Canada Post Ground.
Please refer to Canada Post and FedEx's websites for more accurate rates and transit times.
Stock Availability
If the product you ordered is not available, Hair Flair will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you, we will issue your account a store credit or refund.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please email us at info@hairflair.ca as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order, please visit our Return Policy.
Route Shipping Insurance
Protecting Your Packages
At Hair Flair, we want to ensure your packages arrive safely and securely. That's why we've partnered with Route Insurance to provide you with peace of mind for every order. What is Route Insurance? Route Insurance offers comprehensive coverage for your packages. It protects against loss, theft, and damage during transit, so you can shop with confidence knowing your items are insured.
What Does Route Insurance Cover?
- Lost Packages: If your package is lost in transit, Route will cover the cost.
- Stolen Packages: If your package is stolen after delivery, Route will reimburse you.
- Damaged Packages: If your package arrives damaged, Route will cover the cost of the damaged items
For detailed policies, visit Route Shipping Protection Policies.
Important Note: Route Insurance is automatically enabled on your package to ensure full coverage. If you disable or remove this insurance, your package and shipment will not be insured or covered, and the risk will be borne by you, the customer.
We highly recommend keeping Route Insurance enabled for a worry-free shopping experience.