Terms & Conditions

By placing an order with us you are agreeing to the following Terms & Conditions.

Before using our product, you should check that you are happy with the item first.  Any discrepancies in the tone or style are resolvable, however the item must return to us unopened and in its original condition for us to be able to help. Please check the tone and the style before opening the packaging to avoid not being able to return the item to us.

All tones are as near as can be displayed on a computer monitor. Different screen resolutions and monitors may display the tone slightly differently, and therefore we would advise you to purchase hair based on the Hair Flair Extensions colour ring, then compare the product to your colour ring once it arrives to ensure you are happy before opening the packaging.

Our products are for professional use only. Our hair extensions require specific knowledge, technique, and experience which is why Hair Flair Extensions accepts no liability for any damage caused by anyone who has installed or removed our extensions without being specifically certified to do so.

All offers on the website are subject to stock availability, and we reserve the right to restrict or refuse any order at any time. Orders are allocated on a first come first serve basis and stock cannot be reserved.


TIME SENSITIVE FITTINGS          |          DELIVERIES          |         INCORRECT ITEMS         |           CONSEQUENTIAL LOSSES


We understand that hair extensions are often wanted for a special occasion and/or event, Hair Flair Extensions cannot be held liable for any decisions made in relation to such occasions. We strongly suggest that you allow enough time between the purchase of your hair extensions and the clients appointment to allow for any unforeseen circumstances, such as delays in transit.
If the item you have received is not as expected, or you wish to make an exchange or refund, allowing enough time between the purchase of your hair extensions and the event in question will allow a reasonable amount of time in order for us to resolve this for you.
Should you receive an item you would like to exchange, however based on your event you choose to go ahead with the appointment, e.g. you have in error received the incorrect extension type, but are due to go on holiday and choose to use the hair extensions despite receiving the wrong item, Hair Flair Extensions cannot be held responsible for this decision, and this relinquishes Hair Flair Extensions responsibility to offer a refund or exchange.
In the rare event that a fault is observed before appointment, or you are unhappy with the hair extensions, the same as above would apply. Should you wish to send your hair extensions back for an exchange, please refer to our quick and easy Return Policy. Hair Flair Extensions has an incredibly low error rate, however from time to time circumstances such as the above can naturally occur, and therefore we request that all users of Hair Flair Extensions acknowledge this before proceeding with an order.


We only provide delivery estimates. We do not guarantee delivery time as once a package ships from our warehouse it is out of our hands and the delivery company is responsible for the package. We will not issue refunds or reimburse shipping charges if the package exceeds our delivery estimate.

Before placing your order, please ensure you have thoroughly read and understood our delivery options, delivery times, and cut off points. Hair Flair Extensions cannot be held responsible for failure to understand these options, and any perceived “late” deliveries because of a failure to understand these options. Orders placed after 3PM Monday-Thursday will not be packed and shipped from our warehouse until the following day, and orders placed after 3PM Friday-Sunday will not be packed and shipped from our warehouse until the following Monday.The term “working day” refers to Monday-Friday, and doesn’t not include Saturday, Sundays or Stat Holidays. Free shipping on orders over $250, before shipping and taxes will be sent out by ground shipping. You must choose the free shipping option at checkout. If you are unsure about our delivery options, or have any concerns, please contact our customer services team before placing your order, where we will happily advise you. This is especially true if placing an order that is urgent or required for a special occasion.


In the rare occurrence that the products your ordered are incorrect. Please notify us within 10 days. We will ship out (ground shipping) the correct items as soon as we are notified.


While our courier has an extremely high success rate for the correct delivery of parcels, by the very nature of the business from time to time parcels may become lost, delayed and/or mis-routed. Hair Flair Extensions is not responsible for any consequential losses that result from missing parcels, including but not limited to lost product, clients and services. We strongly recommend that you allow enough time when placing your order for any issues of this nature to be resolved effectively before your appointment takes place. By default, the Route Shipping insurance is enabled on your order to help insure your package against lost, damage or theft. If you choose to not accept package insurance by clicking off that option when you are checking out than you accept all risk and Hair Flair Extensions in no way can be held liable. 
By purchasing from us you are hereby agreeing to our terms and conditions and are acknowledging that you have read, understood, and agreed to all aspects of the above text.