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Hair Care

How do I take care of my hair extensions?
We often tell people to treat their hair extensions as they would their natural hair and to not overthink it. The quality of our European hair and way we install the extensions makes them very manageable, however there are a few things to keep in mind.

Do Not Sleep with Wet Hair Extensions
Whatever you do, just avoid going to sleep with your hair wet. Your hair is weakest when wet therefore when you go to bed, your roots can become intertwined and will dry that way. over time this will cause matting as your bonds will become tangled. This means you and your technician will spend more time at your maintenance appointment de-tangling. Keep in mind most technicians charge by the hour too.

Avoid Conditioner on the Bonds and Scalp
You're allowed to wash your hair as normal, however be cautious of how much conditioner you're using. Try to condition from the mid lengths to ends avoiding the bonds and scalp. Conditioner breaks down faster and causes build up on the bonds. This results in the extensions falling out as they've been lubricated by the conditioner.

Brush Gently
Avoid brushing from the scalp and yanking downwards. It causes stress on the bonds and you risk pulling out the extension. Rather, brush your hair in sections, starting from the ends and moving upwards. When brushing at the scalp, try your best to hold the bonds as you brush. Soft brisrtle brushes or loop brushes are the best for your hair as they don’t pull on your natural hair. Wide tooth combs can be used when the hair is wet, Hard plastic brushes should be avoided.

Styling Hair Extensions
You can allow your hair to air dry or blow dry it. Remember to not go to bed with your hair wet, if you choose to air dry. You may heat style your hair as normal, just avoid the bonds with extreme heat. If you heat-style your extensions regularily make sure to use a heat protectant. This will improve the longevity of the hair. A smoothing oil on the ends will ensure the extensions remain soft. You may also use hair spray, leave in conditioner, dry shampoo, etc.

How can I keep my hair hydrated and manageable all day?
Your hair extensions differ from your natural hair as they don't have a hydration source. Therefore, it's important to keep your extensions hydrated. You can do this by using a leave-in conditioner and/or a hair mask, just remember to avoid the bond area.

What products should I use on my hair?
Aim for sulfate and oil-free products. Sulfates contain chemicals that can dry out the hair. Oily products can cause the bonds of the extensions to become slippery and fall out quicker. These brands are great recommendations:

Cleanse

 

Tone

 

Style

 

How often should I wash my hair?
As a general rule, the fewer times you wash, the longer the extensions will last. 1-2 washes a week is ideal.  Dry shampoo is recommended to keep oil under control. If washing frequently be sure to use a mild or sulfate-free shampoo to prevent hair from drying out. If you use purple shampoo DO NOT get it on the bonds, as it can cause the bonds to breakdown.

How much hair do I need?
Before every installation, we like to do a free consultation to get a sense of what you want as well as observe your hair. Therefore determining how much hair you will need can very on many factors.Typically for a full head application, we recommend five bundles which is 125 pieces of 20" or 26" premium human hair. A half head application is usually 3 bundles or 75 pieces of 20" or 26" premium human hair.

 

Orders

I'm having a problem with the hair I ordered, what do I do?
We are always here to help. Our customer service is available during business hours from 10:30am - 5:30pm, Monday through Saturday. In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. These will only be discussed by the purchaser as it states on the invoice. We will require the first and last name of the purchaser, as well the invoice number before we will even begin an investigation. Refunds are not permitted, but we will take every effort to address any quality issues. The steps to determine if there is a genuine problem, and how to resolve it, are as follows:

  1. If the hair is coloured, toned or permed the product guarantee is voided. As processing the extensions is done at your own risk.

  2. Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what product(s) many help resolve the problem.

  3. You must contact us within 30 days of receiving your order.

  4. Depending on the situation, we may ask you to submit photos of the problem.

  5. If he problem cannot be resolve through maintenance, the hair must be sent back to us and received before we can take further action. We handle each situation on a case by case basis, the end result of a verified product inspection is replacement.

In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate office in Ontario. All costs for hair removal and mailing the product back to Hair Flair Extensions will be covered at the expense of the customer. We will thoroughly inspect the product, upon verification of the problem Hair Flair Extensions will bear the cost to send out a product replacement. If no problem with the product is evident, Hair Flair Extensions will send the item(s) in question back to the customer without an exchange of product.

If you had Hair Flair hair installed and are not happy will the quality, you must inform the stylist who purchased the hair from us immediately so they can contact us about the proper protocol.

What payment methods do you accept?

  •      MasterCard

  •      VISA

  •      PayPal

  •      Cash (In Store)

 

What is your return policy?
Return inquiries, exchanges and/or store credits will ONLY be discussed by the purchaser as it states on the invoice. We will require the first and last name of the purchaser, as well as the invoice number before we will begin an investigation. A request for exchanges or store credits must be made within 10 days of the original order. They will not be permitted after 10 days. Please allow 2 business days for your exchange or store credit to be processed.

We offer exchange or store credit if:

  •      Hair has not been installed, colored, cut, or altered in any way.

  •      Requests are made within 10 days of receipt of your order.

    Please Note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies regarding federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all return policies and exchange policies are voided.

  •      Hair remains in the bundle and zip ties are intact up top.

  •      Hair remains in original packaging and tags.

  •      Returned packages include a copy of the original invoice.

  •      Merchandise must be physically received by Hair Flair Extensions before a credit can be granted. Please allow 72 hours upon receipt.

  •      The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.

  •      We do not offer cash refunds.

Please do not send unauthorized returns. Unauthorized returns cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address. For more information please refer to our Return Policy.

 

Shipping

Where do you ship?

We currently ship to Canada and USA.

How fast will I receive my hair?

The delivery of your package depends on where you are located and the shipping method you chose at checkout. Please refer to our Approximate Delivery Times