If ordering for In Store Pick Up, please ensure you receive a confirmation email that your order is ready for pick up.
Hours of Operation
Monday - Friday 10:30am - 5:30pm
Saturday 11:00am - 4pm
Store Credit & Exchanges
In Store returns, store credit or exchanges follow the same guidelines as online orders. Please do not bring back unauthorized returns to the store. Return inquiries, exchanges and/or store credits will ONLY be discussed by the purchaser as it states on the invoice. We will require the first and last name of the purchaser, as well as the invoice number before we will begin an investigation.
A request for exchanges or store credits must be made within 10 days of the original order. They will not be permitted after 10 days. Please allow 2 business days for your exchange or store credit to be processed.
We offer exchange or store credit if:
Hair has not been installed, colored, cut, or altered in any way.
Requests are made within 10 days of receipt of your order.
Please Note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies regarding federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all return policies and exchange policies are voided.
Hair remains in the bundle and zip ties are intact up top.
Hair remains in original packaging and tags.
Returned packages include a copy of the original invoice.
Merchandise must be physically received by Hair Flair Extensions before a credit can be granted. Please allow 72 hours upon receipt.
The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
We do not offer cash refunds.
If you need to request an exchange or refund, please refer to the Request an Exchange or Refund steps.